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Job Opportunity -

 

UIN KPCL – 614
Functional Area Sales - Department
Job Title Assistant Manager
Job Location Chennai
Years of Work Experience 6 to 10 Years
Qualification required (Must) BE/ B Tech
Specialisation (Must) Mechanical Engineering
Division ACR VAC
Email careers@kpcl.net
  (Please mention UIN in subject line while forwarding your CV)


Required Experience -

• Experience in Servicing / Trouble shooting of Vapour Absorption Chiller


Job Profile -

 

Job Responsibilities Key Performance Indicators
1. Provide on-site installation, validation and commissioning of Chiller Regular activity / Part of Sales / Support AOP
2. Perform hands-on on-site troubleshooting, service and repairs Customer satisfaction
3. Provide high level technical support to Customers at their location and on-site Training Customer satisfaction
4. Interface with cross functional work teams such as product management, manufacturing and sales Team Work / support Sales
5. Create and maintain service information in the company enterprise database QMS
6. Timely and professionally handle field service calls and issues arising from the field service visits Customer satisfaction
7. Take Proactive measures and ensure zero failures Increase Product reliability / Customer Satisfaction
8. Timely complete and submit all required paperwork Regular Activity
9. Communicate with the customer on weekly basis, to ensure satisfaction and implement any necessary corrective actions Proactive / Customer satisfaction
10. Maintaining tools and test equipment and ensuring they are properly calibrated QMS / Accuracy in Servicing
11. Identifying and participating in sales opportunities such as spares & Contract renewals Achieving AOP Targets
12. Miscellaneous other duties commensurate with the capabilities of a Service Engineer Support / Continual Improvement

 
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