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Job Opportunity -

 

UIN KPCL – 525
Functional Area Service
Job Title Sr.Engineer
Job Location Pune
Years of Work Experience 3 to 6 Years
Qualification required (Must) BE / B Tech/Diploma
Specialisation (Must) Mechanical
Division ACD - Spares
Email careers@kpcl.net
  (Please mention UIN in subject line while forwarding your CV)


Required Experience -

• Customer care / help desk monitoring , MIS and follow up.
• Warranty spare execution and follow up for field return material.
• Field feedback sharing and work on releasing service bulletins.
• Monthly service invoices generation and collection of payment.
• Compressor bank updating by maintaining Commissioning records.
• Preparation of commercial proposals for overhauling / AMC.


Job Profile -

 

Job Responsibilities Key Performance Indicators
1) Work out with co-ordination to site engineer for warranty replacement OA and arrange the required items to site for attending warranty complaints. Keep updates with follow up for return of defective material against RMA OA & arrange its RMRR. Customer satisfaction ( sustain MTTR)
2) Preparation of MIS for warranty replacement / RMRR / customer property IN / OUT on monthly basis of all ACD products. Process implementation.
3) Co-ordination with engineering / procurement / dispatch team for required support to field team on drawing / vendorís back to back warranty and collection of items from site. Process implementation.
4)†Co-ordination with ACDCARE for pending open calls for material requirements and workout for action plan for the GAP analysis on delay in receipt of warranty replacement material to customer. Process implementation.

 
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